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Multi-Agency 911 GIS Coordinator


Closes On: December 28, 2018

Location: Whitcom 911, Pullman, WA 99163
Department: Whitcom 911
Job Status: Full-Time
Days Worked: Sun., Mon., Tue., Wed., Thu., Fri., Sat.
Hour Per Week: 40
Rate of Pay: $4,439 - $5,396
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Job Description

The Whitcom GIS Coordinator is directly responsible for the management and maintenance of emergency response related data. This includes Geographic Information System (GIS) Data and maintenance of the 911 Database, coordinating updates of street addressing and emergency response zones with Whitcom and associated public safety jurisdictions, data formatting, research and error investigation, system troubleshooting, and record keeping.

This position is responsible for the development and maintenance of the legacy 911 data and implementation and maintenance of the NG9-1-1 (Next Generation 911) GIS systems. This position resides under the direction of the Whitcom IT Manager.  


Job Responsibilities

Responsible for Public Safety updates to mapping programs and other 911 database Issues.

Generating short and long-term vision, strategies, and plans to communicate and leverage GIS data to interface with Spillman Computer Aided Dispatch (CAD) geobase system used by Whitcom for location-based dispatching.

Coordinating with departmental end users to ascertain their GIS and geographic data needs to meet assigned objectives and ensure full input and participation in GIS development and implementation as it pertains to 911.

Managing day-to-day functions of GIS including assuring proper system operation, conferring with dispatch staff on geobase improvements, planning and maintenance of GIS data and 911 database applications.

Oversees the maintenance of the 911 database and coordinates with the 911 database provider and Local Exchange Carriers on all telephone service issues relating to MSAG/ALI validation and E-911 data failures. This shall include implementation and maintenance of Emergency Service Zone Boundaries and the correlating Emergency Service Numbers.

Uses ESRI software to develop and maintain enhanced 911 data for the Spillman Geobase module. Provides required data as specified in the Washington State Data model and NENA (National Emergency Number Association) data model for use in NG911 call routing. Reconcile and synchronize GIS data with existing ALI (Automatic Location Identification) and MSAG data as required in the transition of next generation 911 emergency call routing.

Provides implementation and maintenance of emergency response map layers, including but not limited to jurisdictional boundaries, street centerlines, emergency response zones, and agency logistical reporting areas. Respond to fire, EMS and law enforcement complaints and inquiries regarding response boundaries.

Evaluates and makes recommendations regarding Spillman Geobase and MSAG processes and problems. Assist in developing automation plans to support the business needs of Whitcom. Coordinates with the Whitcom IT Manager to insure systems are synchronized and data is current.

Coordinates address assignment and/or modifications with local addressing authorities to insure the PSAP GIS system and 911 Database are kept current. This requires researching and correcting errors or discrepancies in addresses, street names, and number ranges.

At the direction of the WHITCOM IT Manager, acts as liaison to various committees and boards; attends meetings; provides research and technical support; discusses issues, problems and resolutions with all parties.

Coordinates with telephone companies, emergency service agencies, jurisdictions, and related entities to resolve data discrepancies and troubleshoot problems.

May assist in the preparation and enforcement of grants and contracts. Requires occasional site visits to troubleshoot problems or to meet with other agencies.  Must be able to attend frequent meetings away from the center.

Monitors and documents performance of equipment and recommends improvements and upgrades; diagnoses, corrects and requests repair services for minor equipment problems; researches and recommends vendor/product purchase; conducts requests for proposals.

Develops, promotes and maintains cooperative relationships with user agencies and other communications centers; provides guidance and assistance on technical, operational and program issues; participates in seminars, conferences and professional associations.

 


Minimum Qualifications

Experience with current ESRI Family of product. (Version 10.0 or higher is preferred)

Must possess a valid driver’s license.

Experience and ability to operate and maintain computer hardware and software as related to E911 dispatch.

Work experience with Next Generation 9-1-1 (NG9-1-1) system and Master Street Address Guide (MSAG) development and maintenance is preferred.


Selection Factors

Knowledge, Skills and Abilities -

Communicate effectively, both orally and in writing; reason and think logically; maintain accurate and detailed records; convey technical information to persons at all levels of ability; read, understand and interpret source documents; work under extreme deadlines; read and interpret County/City maps and other source documentation; translate map information into easily understood formats; operate and utilize database computer software programs; identify and resolve law, fire and ems dispatch problems relating to equipment malfunctions, procedural inequity and dispatcher error; accurately enter information into computer; perform basic math computations; maintain accurate files; establish and maintain cooperative working relationships with system users, user agency personnel and the public.

The GIS Coordinator should have good command of GIS software and computer systems including: programming techniques, structured analysis and design, testing methods, and should possess good organizational skills. Experience with software applications, such as, ESRI, Spillman, Word, Excel, database systems.  Requires excellent communication and customer service skills.

Prioritizing and carrying out project objectives and activities under limited direction and supervision.

Additional Skills and abilities

Maintain a working knowledge of telephone, radio, CAD system, and all related equipment necessary for effective dispatch in a progressive E911 multi agency dispatch center. 

Effective interpersonal skills to courteously deal with system users and staff requiring assistance.  Will work well independently, as well as in a team environment.  Will possess organizational and time-management skills in order to meet frequent deadlines.


Physical Requirements

Daily focus on computer screens for 2+ hours at a time; constant to daily precise control of fingers and hand movements. Sedentary work involves sitting most of the time.  Periodic field trips for meetings, travel for GIS and/or address verification purposes will be required.

Will be able to work well and complete duties under stress and meet deadlines while attending to multiple duties simultaneously.

Requires sitting at a computer terminal for extended periods. Lifting equipment up to 50 pounds. Will require work related traveling within Whitman County, the State of Washington and national conferences nationwide.